Complaints and dispute resolution

1. HOW TO FILE A COMPLAINT

For issues related to products, orders, payments, deliveries, returns, refunds, or legal warranty, the customer can contact us at the following addresses:

Microcemento Store
FINESTRA DESIGN SRL

Via Santa Rita da Cascia 12
20143 Milan (MI)
Italy

E-mail: info@microcemento-store.com
Phone: +39 333 962 8946

Customer Service:
Monday to Friday, 9:00 AM to 6:00 PM (CET/CEST)

2. USEFUL INFORMATION FOR THE COMPLAINT

To allow us to quickly process your request, we recommend including:

· first and last name;

· order number;

· email address used for the purchase;

· description of the problem;

· any useful photographs or documents;

· requested solution, where applicable.

3. COMPLAINT HANDLING

We will examine the request and endeavor to provide an appropriate response using the contact details provided by the customer.

4. ALTERNATIVE DISPUTE RESOLUTION

If a complaint is not resolved directly, the consumer may, in applicable cases, contact a competent alternative dispute resolution (ADR) body in accordance with Italian and European law.

5. RIGHT TO APPEAL TO THE JUDICIAL AUTHORITY

Recourse to out-of-court procedures does not limit the consumer's right to appeal to the competent judicial authority in accordance with applicable law.