Legal warranty of conformity

1. LEGAL GUARANTEE FOR CONSUMERS

Products sold by Microcemento Store to consumers are covered by the legal guarantee of conformity provided for by applicable Italian law.

The legal guarantee protects the consumer if the purchased product has a defect of conformity existing at the time of delivery or that manifests itself within the period established by law.

2. DURATION OF THE GUARANTEE

For new goods, the legal guarantee lasts for two years from the date of delivery of the product.

The rights provided by the legal guarantee cannot be excluded or limited by these conditions.

3. WHEN A PRODUCT MAY BE NON-CONFORMING

A product may be non-conforming when, for example:

· it does not correspond to the description provided on the website;

· it does not possess the characteristics indicated on the product page;

· it is not suitable for the use normally intended for goods of the same type;

· it has defects that compromise its ordinary use;

· it is delivered in a different version from the one purchased.

4. AVAILABLE REMEDIES

In case of a defect of conformity, the consumer may be entitled, as provided by law, to have conformity restored through:

· repair; or

· replacement.

If these remedies are not possible, are not carried out correctly, or are not applicable according to current regulations, the consumer may be entitled to:

· a proportionate price reduction; or

· contract termination and refund.

5. HOW TO REPORT A PROBLEM

To report a possible defect of conformity, please contact us at:

E-mail: info@microcemento-store.com
Phone: +39 333 962 8946

Please provide:

· order number;

· name used for the purchase;

· description of the problem;

· photographs of the product, if available;

· photographs of the packaging, if relevant.

Photographs can help us process your request more quickly, but they do not limit the rights granted to the consumer by law.

6. DIFFERENCE BETWEEN WITHDRAWAL AND LEGAL GUARANTEE

The right of withdrawal allows the consumer to change their mind about the purchase within 14 calendar days of receiving the product, subject to the exceptions provided by law.

The legal guarantee, on the other hand, concerns defective or non-conforming products and, for new goods, lasts two years from delivery.

7. SELLER DETAILS

FINESTRA DESIGN SRL
Trade name: Microcemento Store

VAT number: IT09717200969
REA:2109176

Via Santa Rita da Cascia 12
20143 Milano (MI)
Italy

E-mail: info@microcemento-store.com
Phone: +39 333 962 8946